Learn

Plain explanations, no jargon

• What is Capacity Intelligence? - the definition, and how it differs from capacity planning, process mining and time studies.
• Operational friction: what it is and how to measure it - the work that consumes capacity without producing the outcome it was meant to support.
• How to calculate utilisation - the formula, a worked example, and the four reasons the number misleads.
• SAP capacity planning - work centres, available capacity, requirements and levelling, with the transactions that matter.
• What is work measurement? - time study, work sampling, PMTS, and the modern limits of the method.
• What is activity-based costing? - costing by activity rather than by volume, with a worked illustration.
• Free capacity planning template - an Excel workbook with a capacity model and a friction log.

Why these pages exist

Most organisations can tell you what they spent. Far fewer can tell you where the work went, or why a figure moved. These guides explain the concepts behind Capacity Intelligence in plain language, including where the common measures mislead and what makes an estimate defensible when someone asks for the working.

See what your organisation’s work actually looks like.

Zunox captures activity where it happens, attributes it, and turns it into evidence you can act on.